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Instant Relief

"Your programs have helped people deal with the unforeseen challenges brought upon by change. Not only have your programs provided "instant relief" to the pressures of change in the workplace, you have been very effective in providing tools and techniques we can take back to our desks immediately. There is evidence all over this building of your impact on people."

-Sandy Masters, CPCU, CPIW Learning Development CalFarm Insurance Company

Dealing With Conflict

Mary Miscisin - Dealing With Conflict

Experience the misconceptions involved in most conflicts, first-hand, in this lively, fun-filled presentation. Discover ways to get a grip on your emotions as well as how to respond effectively to others’ anger and accusations. Learn how to constructively manage conflict to improve relationships and promote positive changes. Gain collaboration and respect, cut down on friction and turn confrontation into cooperation.

OUTCOMES

	Gain a deeper understanding of the nature and causes of conflict.
	Engage in thought-provoking activities that facilitate comprehension, so concepts are deeply integrated and immediately useful.
	Acquire specific communication skills for resolving disagreements and managing your emotions when you are upset.
	Find out ways to remain open-minded and get to the root of the problem when someone else is upset with you.
	Learn to see many sides of an issue and build harmonious relationships where you never thought possible.


	How do I book Mary Miscisin for a Presentation? Click the above link to find out just how easy it is to book a presentation with Mary Miscisin.


	"The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty." - Winston Churchill

		Pre-Program Questionnaire
		How to Book Mary Miscisin
		Email Mary

Program Level

	Beginner to intermediate.

	Additional components available for Administrators & Managers.

	Especially helpful for those who work together

Program Format

	This is designed to be a 90-minute presentation.

	Other time formats are available, up to three hours

	Very interactive, the energy and volume level are usually quite high. Keep this in mind if other sessions are scheduled concurrently.

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Copyright 2008 by Mary Miscisin & Ed Redard MD. All rights reserved. No Reproduction Without Permission.